Our Shipping Policy

This Shipping Policy explains how orders placed on the Sivaham website (“the Website”) are processed, shipped, and delivered. By placing an order with Sivaham, you acknowledge and agree to the terms outlined below.

1. Shipping Methods

1.1 Domestic Shipping

Sivaham offers reliable shipping services across India. All domestic orders are delivered through trusted courier partners to ensure safe and timely delivery.

1.2 International Shipping

We may offer international shipping to selected countries. Availability, delivery options, and shipping timelines will vary based on the destination and the shipping method chosen at checkout.

Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

2. Order Processing

2.1 Processing Time

Orders are typically processed and shipped within 2 business days after successful payment confirmation. Business days exclude Saturdays, Sundays, and public holidays. During high-demand periods, sales, or holiday seasons, order processing times may be slightly longer.

2.2 Order Confirmation & Tracking

Once your order has been processed and dispatched, you will receive a confirmation email or message containing:

Shipment details

Tracking number (if available)

Instructions to track your package online

Customers are encouraged to monitor their tracking information for real-time updates.

3. Delivery Timeline

Delivery times vary depending on:

Shipping destination

Courier partner service levels

External factors such as weather or transportation delays

Estimated delivery times will be displayed at checkout whenever possible.

4. Undeliverable or Returned Packages

If a package is undeliverable due to incorrect address details, repeated failed delivery attempts, or refusal to accept delivery, the order may be returned to us.

In such cases:

Reshipping charges may apply

Refunds (if applicable) will exclude original shipping fees